Aerie Sucks Customer Reviews and Feedback

From Everything.Sucks

Aerie, stylized as aerie, is an intimate apparel and lifestyle retailer and sub-brand owned by American Eagle Outfitters. The brand has no age demographic and the company encourages customers of all ages to shop at Aerie. In addition to lingerie such as a wide variety of bras and other undergarments, the aerie line also sells dorm wear, active apparel, loungewear, accessories, and sleepwear. The aerie brand is sold as a shop-in-shop in American Eagle Outfitters stores, online through the American Eagle website, and in standalone aerie retail stores. Additionally, American Eagle Outfitters and aerie merchandise are available at 82 licensed international franchise stores in 13 countries.

Reddit gave space to some customers that agreed about the fact of Aerie's undie quality is dropping,

"A few months ago I ordered a bunch of undies and while they fit me fine, I've noticed lots of loose threads that even my pairs that are years old don't have. I wash cold water on the delicate cycle and hang to dry"

Another customer added:

"I don't have any suggestions but just wanted to say that I have found the same problem with Aerie. That was the only place I bought underwear from (boyshorts are my fave but getting harder to find), I recently bought like 15 new pairs and after only 2 months, they are starting to rip and fall apart, particularly where the lace is sewn to the top. I'm hoping someone here will have some better alternatives!"


Tell the world why Aerie sucks!

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Sales Associate (Former Employee) says

"management sucks. you won't be treated right. no one is nice to you, they overhire. store manager will ruin your work life and make everything outside of work overly stressful because of there drama"

Sales Associate/ Overnight Stocker (Current Employee) says

"Aerie has an astounding lack of professional management. The hours are inconsistent and the managers have no idea what they're doing, The managers at Aerie have no professionalism and extreme attitude issues.Discountseverything except the discounts"

Sales Leader/Manager (Former Employee) says

"Terrible management team (the Lincoln Road location). Store manager didn't know how to handle certain situations, managers had favorites, they would rise their voice at you, break you down until you were nothing, they don't appreciate the hard work you do for them. Pay wage was unfair. Too much drama. Managers acting unprofessional. The only good thing about the job was the discounts and that's it the rest like work environment was honestly unhealthy. They make you do their job for them while they use their phones.Discount.Short breaks. Rude Managers, Threats, Drama, No respect."

Sales Clerk (Part-Time) says

"Working at Aerie was supposed to be a fun environment, but the manager was very unorganized and took it out on her employees. We would get yelled at constantly for her mistakes."

Assistant Store Manager (Former Employee) says

"The turnover rate is excessive, they fly through store managers because they have unrealistic expectations and micro manage excessively. Not an accurate representation of the retail world.Competitive PayPoor management"

Sales Associate (Former Employee) says

"Keep you on call. Keep you at floorsets until the sun comes up. Won't pay you above minimum wage. Discount is awesome though, I pretty much worked there just to buy clothes."

SALES ASSOCIATE (Former Employee) says

"Did not like work environment wanted you to fill out party card before work that took to long and the after party card after your shift which was a calculation of how many bras you had to sell and how you would do better they were not patient with me during training process and it was just not worth working there at all."

Sales Associate (Former Employee) says

"Went through many different managers during my time here. Was spoken down to and taught myself everything I needed to know. Co-workers were great but management is terrible. Too much drama there in general with management."

Cashier (Former Employee) says

"A typical day at work was selling their main product,stocking and unpacking new merchandise and implementing sales floor plans.I learned to multitask and connect with my costumers.My co-workers were sweet and very welcoming. There was nothing difficult about the job but the best part of working their was helping people.discountsreally short breaks"

Manager (Former Employee) says

"Management is a joke . The scheduling is a joke. The job titles are a joke . They’re disorganized. The sales associates are super nice girls but it’s a shame that the manager is selfish and rude to them and their different schedules. Oh & in case corporate sees this , just FYI no one is trained for bra fittings 🤷🏼‍♀️"

Sales Associate (Former Employee) says

"The manager over-hired drastically, which meant there were little to no shifts to go around, especially after all four managers got their fill. As someone who helped set up the store when it first opened in August of 2016, I thought I would get more shifts then the girls who were just hired. The manager was catty and unorganized, forgot I worked there and did not give me any shifts for three months. The other sales associates are truly lovely girls, always ready with kind words and compliments. Aerie is an amazing company to work for, but the Barrie manager is not.Awesome discountManager was catty and unorganized."

Sales Associate (Former Employee) says

"I had a terrible experience working as a sales associate/brand ambassador at the Aerie. The management and scheduling was absolutely horrible, as I, and other part time employees barely got any shifts, we were overstaffed and had our shifts cut short or completely without a day's notice, and when given shifts, they usually wouldn't surpass 4 hours."

Sales Associate (Former Employee) says

"The brand itself is full of promise and positivity, but unfortunately most of the management I worked with does not carry that vision through. In my personal experience, there was very heavy-handed favoritism even on the floor which made it difficult to be comfortable just simply doing my job sometimes. Also, management would push us onto the customers far too much to the point where the customer would walk out in frustration."

Sales Associate (Former Employee) says

"Working at Aerie was a decent first job with enough hours and okay pay given I didn't expect much out of it. It would have been great job had I been given any amount of training or guidance. I (as well as the other new hires) only received the bare minimum cash register training and then was thrown in to running the store by myself for each shift. I had to teach myself everything while the managers were dismissive and rude anytime I had to ask how something was done. On top of that, management balks anytime you have an availability change or scheduling issue. The only enjoyable part of the job was helping friendly customers and the, hours, fellow employeesawful management, lofty expectations, zero training"

Assistant Store Manager - Merchandising (Former Employee) says

"The pay really isn't worth everything you have to do on a daily basis. Upper management talks down to store managers and there really isn't any room to advance. As an associate/ starting out job it's fine but wouldn't recommend it as a career."

SALES ASSIOCATE (Former Employee) says

"I did not enjoy it very much. Was a lot that had to be done when just clocking in."

Manager (Current Employee) says

"every day varies very fast pace hard to move up in the company very hard to keep management in my location work place culture is great very livley and upbeat you decide the pace if your happy it really reflects on the staff"

Retail Sales Associate (Former Employee) says

"Clock in greet customers organize items. Cash out customers. Management not that bad but not great either. The managers are a bit stuck up. The hardest part of the job is to stay late nights to organize the store and make sure it looks good for the next day.The most enjoyable part of the job would be to get paid.Food in the break roomStuck up managers"

Sales/Stock Associate (Former Employee) says

"I really did not enjoy my experience working at Aerie. The management team was terrible at communicating with the staff. I was hired for sales and was suddenly changed to stock without being informed at all. The training was terrible, and you were thrown in expecting to be great with absolutely no guidance. Scheduling was awful, I was given very sparse shifts and received no communication from management as to why and no feedback to my performance. Overall a terrible job and waste of my time."

SEASONAL EMPLOYEE (Current Employee) says

"The job consisted of helping customers, straightening merchandise, and helping customers. The work is easy but the management provided little guidance and the other employees were not inclusive and added to a hostile work environment. There is a high turnover rate so those employees are most likely not still working."

Marlene says


The website clearly states that Aerie will cover customs and duty fees for French delivery.

This is not the case as I have received in the mail, a bill for customs and duty fees.

Aerie lie.

I have contacted their customer service on numerous occasions. Customer service refuse to take the matter in hand and sort this out directly with FedEx. They refuse to contact FedEx directly, even though I have copied in FedEx to my emails and the address is clearly visible in the scanned documentation.

This should not be my problem.

Sort it out.

Will never purchase from them again."

Hugo Manuel Mendes Ferreira says

"I was a loyal customer of AEO.

I was surprised when I bought something, had to pay more than £60 in customs fees, and I have also to pay for the shipping to return the items that I don't fit me.

Apparently, AEO closed all the stores in the UK and now this is the way they operate. What a shame!

I love the brand, but I cannot recommend it anymore."

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